Privacy Policy

Arctic Ape (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly and transparently. This privacy policy explains how we collect, use, disclose, and safeguard your personal information when you visit and interact with www.arctic-ape.co.za (the “Site”) or contact us online.

By using the Site, submitting forms, or engaging with our digital communications, you agree to the terms of this policy.

We may collect personal information you voluntarily provide or that is automatically collected when you interact with the Site:

Personal Information You Provide When You Submit Forms

• Full name

• Email address

• Phone number

• Company (where applicable)

• Any other information you enter into contact or enquiry forms

Automatically Collected Data

• IP address

• Browser and device type

• Pages visited and time spent on the Site

• Interaction and click data via cookies and similar technologies

We process your information for the following purposes:

• To respond to your enquiries and communicate with you

• To provide, maintain, and improve our Site and services

• To personalise your experience on the Site

• To send marketing materials if you have opted in (email newsletters, promotions)

• To support analytics, advertising, and performance measurement

We use cookies and similar technologies to improve your browsing experience and for analytics and advertising:

Analytics and Site Performance

• Google Analytics tracks engagement and traffic patterns.

Advertising and Personalisation

• Meta (Facebook) and Google Ads may use tracking pixels, remarketing tags, and cookies to deliver relevant advertising based on your interests.

• These tools collect data about your visit to help measure ad effectiveness and tailor ads.

You can manage or disable cookies via your browser settings, but this may affect some Site functionality.

We use third-party platforms to support our marketing and customer communication:

• Facebook & Meta advertising platforms for ads and audience measurement.

• Google Ads for search and display advertising.

• GetResponse for email marketing and newsletter distribution.

• Monday.com for internal tracking of customer enquiries and project management.

These platforms may process your personal information under their own privacy policies. We do not control these practices, and you should review their policies independently.

• We do not sell your personal data. We may share your information with:

• Service providers and partners who support our business operations (e.g., hosting providers, marketing automation tools).

• Law enforcement or regulators if required by law or to protect our rights.

• Other third parties, with your explicit consent.

• We do not sell your personal data. We may share your information with:

• Service providers and partners who support our business operations (e.g., hosting providers, marketing automation tools).

• Law enforcement or regulators if required by law or to protect our rights.

• Other third parties, with your explicit consent.

• We implement reasonable administrative, technical, and physical safeguards to protect your personal information. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Depending on applicable law (including the Protection of Personal Information Act (POPIA) in South Africa), you may have the right to:

• Access your personal information

• Correct or update inaccurate information

• Withdraw consent for direct marketing

• Request deletion of your data (where legally permitted)

• To exercise these rights, contact us using the details below.

• Our Site may contain links to external sites not operated by us. We are not responsible for the content or privacy practices of these third-party sites.

We may update this privacy policy from time to time. The updated version will be posted on this page with a revised effective date. Continued use of the Site indicates acceptance of these changes.

If you have questions about this Privacy Policy or want to exercise your data rights, please contact:

Email: info@arctic-ape.co.za
Phone: 072 783 7007 / WhatsApp 072 689 2182